Refund policy

All of our pieces are handmade, so our products may have imperfections, slight variations in color, size, or shape, making each piece unique and one-of-a-kind. We do not offer refunds for these characteristics, as they are part of the design and manual finishing of our pieces. Please keep this in mind before making your purchase.

However, if for any other reason you are not satisfied with your purchase, you have 14 days to request a return once the order has been received.

For a product to be considered eligible for return, it must be in the same condition as when it was purchased, without signs of use, and with all original packaging in perfect condition.

To initiate an exchange or return, please contact us at daija.brand@gmail.com. We will assess your case and, if applicable, initiate the return process. This may include requesting that you return the item for inspection.

Returns are not accepted for custom-made or personalized products.

Costs for an exchange or return The customer can choose their own courier to manage the exchange or return, or select one of our couriers with the rates listed below. Please note that if the customer chooses the first option, DAIHA will not be responsible for the package until it is in our possession.

Contact If you have any questions, you can contact our Customer Service team by sending an email to daija.brand@gmail.com.